Speedy repair (December 16, 2003)

Nobody ever blogs about good customer support.

So I sent my Powerbook into Apple to be fixed on Thursday. On Saturday, I checked the repair info page, and the issue was marked as closed. This was somewhat worrisome; I had visions of my poor little laptop lost in Apple’s vast cavernous shipping bays, never to be seen again. So I called customer service.

Turned out they’d fixed it the same day it got there, and dropped it back into the mail. I got it back Monday. Three business day turnaround! Go, Apple.

Comments

I recently had to bring my Powerbook in and had the same experience. I brought it in on a Tuesday and it was back on Thursday, I was blown away.

Posted by: Gregory at December 17, 2003 12:18 PM

Post a comment










Remember personal info?


Subscribe to this comment?
Yes




To subscribe to this thread without commenting, enter your email address here:

Trackback URL for this entry: http://popone.innocence.com/mt/mt-tb.cgi/1298