Speedy repair

Nobody ever blogs about good customer support.

So I sent my Powerbook into Apple to be fixed on Thursday. On Saturday, I checked the repair info page, and the issue was marked as closed. This was somewhat worrisome; I had visions of my poor little laptop lost in Apple’s vast cavernous shipping bays, never to be seen again. So I called customer service.

Turned out they’d fixed it the same day it got there, and dropped it back into the mail. I got it back Monday. Three business day turnaround! Go, Apple.

1 Comment

  1. I recently had to bring my Powerbook in and had the same experience. I brought it in on a Tuesday and it was back on Thursday, I was blown away.

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