I paraphrase his remarks on Heroes. What he actually said was “romance isn’t a natural fit for us,” and “We took too long to get to the big-picture story,” and “We made a mistake.” I.e.: the Claire storyline sucked, and the meandering around sucked, and season 2 in general has not been good.
This is true. I noted a while back that the problem with season 2 was that it’s very much like season 1. That worked for season 1, because they were introducing the world and building our relationships with the characters. But now we have relationships, and we are unhappy to see them neglected while yet more characters are introduced.
There appears, however, to be hope.